Billing Notification
Azurelink uses a state-of-the-art real time billing system. You may go to your billing interface to review invoices, statements, payments, and manage your account. You may also configure the interface to email you your invoices and statements to you as they post to your account.

Updating Your Account Information
You must inform Azurelink of any changes to your customer information using your Billing Interface located at https://order.azurelink.net . This includes addresses, phone numbers, contact names, and most importantly your email address. All notices from Azurelink are sent via email. It is essential that you periodically review and update your account information. Disruptions in service could occur if your account information is not kept current.

Collection Procedures
If your account becomes overdue after the due date on the invoice the following will occur; you will receive a reminder via email that we have not received your payment and you will experience an interruption in service (FTP and other services) if payment is not received within 3 days of your past due date. Your account will then be turned over to our collection department and a reinstatement fee of $25 will be accessed to your account. If you experience an interruption in service due to nonpayment, you may contact collections at: 413-549-2020.

If you fail to pay for services rendered, when your account becomes more than 60 days past due, we will remove your data from our servers and your delinquency will be reported to the credit bureau. If we pursue any legal remedy and obtain judgement against you, we will enforce that judgement. If you pay and we receive notice of returned payment for any reason to include insufficient funds and/or fraud, we will charge you any associated collection costs to include attorney and collection fees.

If You Pay by Credit Card
If you pay by credit card, your credit card will be charged at the time of setup for new services. For the recurring amount due for existing services on your account, your credit card will be charged on or about the first day of every month. Please ensure that we have updated credit card information at all times. If your credit card is declined, your service will be suspended. Azurelink will attempt to provide an email notice that your credit card has been declined, however if your account is deactivated for a balance due, you will be subject to a $25 reactivation fee. You must submit a reactivation form with your payment to re-establish your service.

If you initiate a chargeback through your credit card company for any reason, Azurelink may at its own discretion immediately suspend your service. To reestablish your service, Azurelink may require you to provide a secure form of payment, which, at Azurelink's own discretion, may include a signed and notarized statement that you authorize Azurelink, Inc. to charge your credit card for the appropriate amount. This amount will include a $25 reactivation fee.

If You Pay by Direct Debit from your Bank Account

ONE TIME PAYMENTS
If you pay by direct debit from their bank account, you must complete our secure debit information form. When using this form you must VOID the check you are using for the direct debit and retain it for your records. You must then fax the form to 413-825-8344. Please allow up to 48 hours to process your payment. If your payment is returned, your account will be deactivated immediately and you will be charged a $30 processing fee.

RECURRING PAYMENTS
If you wish to pay by ACH withdrawal from your bank account, you must complete our secure ACH information form located in your customer service log in screen. For your protection, we must possess the original documentation to ACH withdraw funds from your account. Please mail in the voided check with your agreement form to the following address:

Azurelink, LLC
ATTN: ACH Payments
150 Fearing St. Suite 12
Amherst, MA 01002

You will be notified when we have received the form and when recurring withdrawal will begin.

If You Pay by Personal or Company Check
If you pay by personal or company check, you will be invoiced at the time of setup for new services, however these services will not be provisioned until we receive your payment. For the recurring amount due for existing services on your account, you will be invoiced on or about the first day of every month. Your payment is considered late after 15 days and your service will be suspended. Please ensure that we have your most recent contact information at all times. Azurelink will attempt to provide an email notice that your account is past due, however if your account is suspended for a balance due, you will be subject to a $25 reactivation fee. You must submit a reactivation form and possibly a secure form of payment to reestablish your service. Please mail payments to:

Azurelink, LLC
150 Fearing St. Suite 12, Amherst, MA 01002

Disk Usage
If you require more disk space than the service plan you have chosen, additional disk space may be purchased in 5MB increments at the rate of $0.49 per MB.

Azurelink will notify you via the email address posted to your control panel if you are within 80% of your disk usage utilization. If you exceed your allotted disk space, you may be required to purchase additional space in order to restore all services for your account, or remove data to get your disk space utilization under your allotted amount. If you do not provide an email address in your Control Panel, you are in danger of not receiving this important email.

Billing Cycle
Azurelink offers a monthly billing cycle to all customers for most plans. Whether your billing cycle is quarterly, semi-annually, or annually your bill will recur on the 1st day of the month. For most plans, new services ordered will be pro-rated the first month. Azurelink does not pro-rate all plans, If you have billing questions, please submit a ticket to us using the online ticket system If you must speak with a representative, please call 1-413-549-2020; understand, however, that a ticket inquiry will receive a timelier response. You can also check your account status in real-time using our online billing system.

Data Transfer
Azurelink charges $0.04 per MB should you exceed your allotted monthly data transfer. Azurelink offers dedicated bandwidth packages for customers who require greater amounts of bandwidth. Only a handful of customers exceed Azurelink's generous data transfer allocations.

Upgrade Policy
If you upgrade, your next statement will reflect the difference between what you are currently paying and the fee for your new service. A setup fee is required for some upgrades. You will be required to execute a contract for I-MHIP Enterprise hosting packages. If you have questions about changing your account or would like to upgrade you account, please contact an account manager at 1-413-549-2020 for details.

Exceeding Virtual Host Limit
It is important to maintain accountability for the number of virtual hosts shared on your virtual server. If you exceed your limit, your account will be automatically upgraded to the next level of service that supports the number of virtual hosts that you maintain. Complete details on virtual host limits for each Azurelink service plan .

Domain Redemption Period and Restoration
The Redemption Period is a 30-day period in which a domain registration is placed after being requested for deletion by the registrar it was registered through. Some registrars may offer the option to restore the deleted registration for a restoration fee. You will need to contact the registrar in question for more information on their policy. If you registered your domain through Azurelink, the restoration fee is $150.00. Please contact Azurelink if you need to initiate a restoration process for your domain (registered through Azurelink).

Late Fee
In the event that your account is deactivated due to nonpayment, please review your account online for the overdue amount. Your payment must include the $25.00 late fee for your account(s) to be reactivated. You may fax credit card information to Azurelink by completing and printing the reactivation form or you may send us a money order via your preferred overnight courier.

Canceling Your Account
In the interest of security, please contact Azurelink at 1-800-549-2060, M-F 10AM-7PM ET, so that you may speak with the Quality Assurance department. To properly close your hosting account, our online cancellation form MUST be filled out and submitted. You will be contacted by the Quality Assurance manager to confirm the cancellation request before it is closed.

Thanks for hosting with Azurelink,

Customer Service Department Azurelink, LLC www.azurelink.net